Depending on the complexities of the project, a client’s first point of contact will be our Construction Director (CD). The CD will head-up the tender and if awarded, will then work on the pre-construction phase of the project.
As the pre-construction phase begins, the CD will brief the project manager. The aim here is to review all aspects of the project to manage risk before the project moves onto the next phase.
Now armed with all the right information, the project manager can now attend meetings and take ownership of the project. This allows the CD to gradually back away from the detail so they can retain an overview of the project
The project manager will then brief the design manager on the requirements. They’ll share the same office and work together to produce a solution that is well thought out. This process is the bedrock of any successful project.
Every week, this activity is reviewed by the project team at a team meeting. Each team member will report on progress depending on the phase of the project. This meeting enables the CD to communicate progress (and any issues) back to client in one comprehensive report.
Once the project moves into the construction phase, the weekly meetings continue and other team members are added to bring in their own specialist skills.
We believe that early engagement is the key to a successful project. Having a senior but cost-effective process that headed by a Construction Director ensures quality from tender through to completion.
But our process doesn’t stop there. We also offer a 2-year Aftercare service which is headed by our Aftercare Team. They provide support and maintenance for 24 months following completion of the project.